If the item received is not as described, then a customer can raise the claim
When the customer has requested for return and refund as per Amazon policy and if the seller hasn鈥檛 initiated refund process, then a customer can raise the claim
When there is a setback in refund amount, then a customer can raise the claim
When the customer has requested for return as per Amazon policy and if the seller refuses it, then a customer can raise the claim
A customer can raise claims within 90 days from the order date.
Everything a seller needs to know about Amazon A-Z Guarantee claim
The following points provide a clear idea to Amazon sellers about how he can deny the claim raised against himher and the best practices that can be followed to escape the claim.
Can a seller deny the claim?
Yes, Amazon provides an opportunity to sellers to explain and deny the claim from their side. Sellers can deny the claim raised by hisher buyers within 3 calendar days. In case if there is no response from the seller within 3 days, the claim turns in favor of the customer.
How can a seller escape A-Z Guarantee claims?
When a seller is claimed, it can bring down hisher rating. There are also chances that Amazon seller account gets suspended.
Here are few best practices you can follow to escape A-Z Guarantee claim.
Build rapport with your customers
Professional communication with your buyers can increase your credibility as a seller.
Keep your buyers informed about order status: your item is packed, your item is shipped Homme Asics Gel GT II Chaussures Noir Or H224N-460513 France , your item will be delivered in 2 days. And also, after your product is delivered, ask them how they feel about the product.
Ask them if there was any damage caused, due to shipping. If they raise a reasonable issue, make sure you do everything to get it fixed at the earliest.
If you are selling 30+ products on Amazon per day Asics Gel Saga Chaussures Rouge Noir Jaune Blanche France , it is also totally understandable that you will not be able to mail each and every customer. It turns out time consuming and tedious. Some Amazon seller tools can help you reach out to all your customers in a single click.
Always make sure to deliver good quality products to your customers
Never compromise on the product quality. Once, a customer is happy about your product quality, heshe may even make the next purchase from you.
But, if the customer had experienced a bad quality with your product, there is no way heshe will trust you again with the next purchase.
A customer will be disappointed if the product received doesn't look or function exactly the way it was mentioned in the product details page.
Plan and execute your logistics perfectly
Always have a detailed plan for logistics. Detailed plan includes teeny tiny things like the material you will be using when packaging, manpower required to pack Asics Gel Respector Glacier Grise HL7Z4-9696 France , ship and deliver the product perfectly to the customers.
This way you will not miss out on delivery dates
Be proactive in processing returns and refunds
When a customer has requested for return and refund as per Amazon鈥檚 policy, be proactive in processing returns and refunds within the estimated date.
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